Refund and Returns Policy
Refund and Return Policy
At GS Good Ship Shop, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely satisfied, we are here to help. Please read our Refund and Return Policy carefully.
1. Return Period
You have 30 days from the date of delivery to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Items Eligible for Return
The following items are eligible for return:
- Items that arrived damaged or defective
- Incorrect items sent
- Products that do not match the description on our website
3. Items Not Eligible for Return
The following items cannot be returned:
- Clearance items
- Gift cards
- Digital products (e.g., downloadable content)
4. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at gagankings1313@gmail.com
- with your order number and reason for the return.
- Return Authorization: Once we receive your request, we will provide you with a Return Authorization Number (RAN) and return instructions.
- Pack the Item: Carefully package the item in its original packaging, including all tags and accessories.
- Ship the Item: Send the item to the address provided in the return instructions. You are responsible for the shipping costs associated with the return unless the item is defective or incorrect.
5. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
6. Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at
.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please follow the return process above.
8. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us:
GS Good Ship Shop